Noble-Soft Systems endeavours to ensure that the ANSWER-TIMES software is bug-free and that the ANSWER-TIMES User Manuals and other supporting material (databases and information updates) provide easily understood documentation of the software’s facilities.
Noble-Soft gives a high priority to correcting bugs in its software, or where a bug cannot be quickly corrected, to providing a work-around. Noble-Soft also gives a priority to correcting and improving the documentation to address any problems or shortcomings observed.
If you suspect that you may have encountered an ANSWER-TIMES bug, please contact Dr. Ken Noble (ken@noblesoft.com.au) providing as much information as you are able to about the circumstances that lead you to suspect a bug. Screen snapshots can be very helpful.
If there are aspects of the operation of the ANSWER-TIMES software that are not clear to you after studying the relevant ANSWER-TIMES User Manual or supporting material please contact Dr. Ken Noble (ken@noblesoft.com.au) who will endeavour to quickly resolve any issue.
Please always provide the version of the ANSWER-TIMES EXE that you are using (“Help, About ANSWER”) when contacting Noble-Soft with queries about bugs or the documentation.
A number of avenues are available for obtaining support if you have queries relating to the TIMES model itself (as distinct from queries relating to the operation of the ANSWER-TIMES software):
Noble-Soft regrets that in general it is unable to address queries such as why a user’s TIMES model in an ANSWER-TIMES database is not behaving as expected. That said, Noble-Soft sometimes provides limited assistance with such queries to ANSWER-TIMES beginners who send along small databases seeking help with a specific aspect of TIMES.